Privacy policy

• Account details — the name, email and workspace you give us when you sign up, and who you invite.
• What you put in — the streams, recordings, messages, catalogues and records you create while using the products.
• How the service is used — logs of requests, stream sessions, viewer counts and errors. We need these to run the platform, bill it accurately and work out what broke.
• Payment details — handled by our payment processor. Card numbers reach them, not us.

We do not sell your data. We do not rent it to advertisers. We do not use your content, your customers' details, or your streams to train models. If that ever changes it will be an opt-in choice you make deliberately, not a line added to a policy.

Much of what flows through Kardocloud is not about you — it is about the people you serve. For that data you decide what is collected and why; we process it on your instructions and for no purpose of our own. You are responsible for having a lawful basis to collect it, and we are responsible for handling it the way you have told us to.

A small number of providers we depend on to run the service: infrastructure hosting, payment processing, email delivery and error monitoring. Each gets only what its job requires, and each is bound to use it for nothing else.

We disclose data to authorities only where we are legally compelled, and where we are permitted to tell you, we will.

Account data is kept while the account is open. Recordings follow the retention window you configure — some kinds of work need ninety days and some need seven years, so the product lets you choose rather than deciding for you.

Operational logs are kept for a limited period and then removed. When you close an account we delete its data, except anything we must keep for legal or accounting reasons, or that is under a hold you have applied.

Data is encrypted in transit. Access within our team is limited to the people who need it to do a job, and administrative actions are logged. More detail in our security overview.

• A copy of the data we hold about you.
• Correction of anything wrong.
• Deletion, where we are not required to keep it.
• Export, so you can take it elsewhere.
• An explanation of anything in this policy you would like spelled out.

Write to hello@kardocloud.com and we will action it. Depending on where you live you may have additional rights, including the right to complain to a data protection authority — ask us and we will point you to the right one.

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