Terms of service

You need an account to use Kardocloud, and you are responsible for what happens under it — including what the people you invite do. Keep your credentials to yourself, use a password you do not use elsewhere, and tell us promptly if you think an account has been compromised.

You must be old enough to enter a contract where you live, and you must not use the platform on behalf of someone who has barred you from doing so.

• Break the law, or help someone else break it.
• Stream or store material you have no right to — including someone else's copyrighted work.
• Publish content that harasses, threatens or endangers people, or sexualises minors in any way.
• Attack the platform or its users: intrusion attempts, malware, scraping at a scale that degrades service, or circumventing quotas and access controls.
• Resell or sublicense the service as though it were yours, unless we have agreed that in writing.

We would rather warn you than cut you off, but we may suspend an account immediately where there is a risk of harm to people, to other customers, or to the platform.

You own what you upload, stream and record. We do not claim it, sell it, or use it to train anything. We hold the permission we need to run the service for you — to store it, encode it, deliver it to the audience you chose, and show it back to you — and no more than that.

You can export your data while your account is active, and you can ask us to delete it. Where a retention period applies because you configured one, that period governs.

Paid plans bill in advance for the period you chose. Usage beyond a plan's included amounts bills at the published overage rates. Taxes are added where they apply.

You can cancel at any time and the service continues to the end of the period you have paid for. We do not pro-rate a period you have already started unless the law where you are says otherwise. If we materially change prices, we will tell you before the change affects you.

We work hard to keep the platform up, and plans that include a service level say so explicitly. Nothing is up all the time: maintenance happens, and so do failures. Where a service level applies and we miss it, the remedy is the one stated in that plan.

Except where the law does not allow it to be limited, our liability is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss — lost profit, lost goodwill, or the cost of a substitute service.

You can close your account whenever you like. We can end an account for a material breach of these terms, for non-payment after we have asked, or if we are required to. Unless the law or a legal hold prevents it, we will give you a reasonable window to export your data first.

We update these terms as the product changes. When a change materially affects you, we will tell you before it takes effect. Continuing to use the service after that means you accept the new version; if you do not, you can close the account.

For the contracting entity, the governing law that applies to your account, or a copy of our terms for signature, write to hello@kardocloud.com and we will send the current position for your region. See also our privacy policy and security overview.